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The protection of your personal data is of particular concern to us. We therefore process your data exclusively on the basis of the statutory provisions (DSGVO, TKG 2003). In this privacy policy statement we inform you about the most important aspects of data processing within the framework of our website.

Contact us

If you contact us via the form on the website or by e-mail, your data will be stored for six months for the purpose of processing your enquiry and in the event of follow-up questions. We will not pass on this data without your consent.

Note: Contact form

To avoid spam messages we have installed a captcha function on the website.
A captcha is an abbreviation and stands for "Completely Automated Public Turing test to tell Computers and Humans Apart". This function allows to distinguish between a human being and a computer.
We use the reCaptcha version 2 provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, which allows data to be transferred to the non-European third country, the USA. Use of the tool is subject to the following privacy policy: https://www.google.com/policies/privacy/, Opt-Out: https://adssettings.google.com/authenticated.

Data storage

We would like to point out that for the purpose of an easier shopping process and for later contract processing, the webshop operator uses cookies to store the IP data of the connection owner, as well as the name, address and credit card number, e-mail address, order and telephone number of the buyer.

In addition, the following data is also stored by us for the purpose of contract processing: order. The data provided by you is necessary for the fulfilment of the contract or for the implementation of pre-contractual measures. Without this data we cannot conclude the contract with you. There is no data transfer to third parties, with the exception of the transfer of credit card data to the processing bank institutes/payment service providers for the purpose of debiting the purchase price, to the transport company/forwarding agent commissioned by us for the delivery of the goods and to our tax advisor for the fulfilment of our tax obligations.

After cancellation of the purchase process, the data stored by us will be deleted. In the event of a contract being concluded, all data from the contractual relationship will be stored until the end of the tax law retention period (7 years). The data name, address, purchased goods and date of purchase will also be stored until the end of the product liability period (10 years). The data processing is based on the legal provisions of § 96 para. 3 TKG and Art 6 para. 1 lit a (consent) and/or lit b (necessary for the performance of the contract) of the DSGVO.


Our website uses what are known as cookies. These are small text files that are stored on your end device with the help of the browser. They do not cause any damage. We use cookies to make our offer user-friendly. Some cookies remain stored on your terminal device until you delete them. They enable us to recognize your browser on your next visit. If you do not wish this, you can set up your browser so that it informs you about the setting of cookies and so that you only allow this in individual cases.

If you deactivate cookies, the functionality of our website may be limited.


Our website uses functions of the web analysis service Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. Google uses cookies. The information generated by the cookie about the use of the website by the user is usually transferred to a Google server in the USA and stored there.Cookies are used for this purpose, which enables an analysis of the use of the website by its users. The information thus generated is transferred to the provider's server and stored there. You can prevent this by configuring your browser so that no cookies are stored. We have concluded a corresponding contract with the provider for order data processing. The use of IP addresses is based on the legal basis "legitimate interest". Your IP address is recorded, but immediately pseudonymised by deleting the last 8 bits. Thus only a rough localization is possible.

The relationship with the web analysis provider is based on an appropriateness decision of the European Commission, in the case of the USA, the "Privacy Shield". Google is certified under the Privacy Shield Agreement and thus offers a guarantee of compliance with European data protection law (https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active).

Data processing is carried out on the basis of the legal provisions of Section 96 (3) of the German Telecommunications Act (TKG) and Art 6 (1) lit a consent and/or legitimate interest of the DSGVO.

Our concern within the meaning of the DSGVO (legitimate interest) is the improvement of our offer and our web presence. Since the privacy of our users is important to us, the user data is pseudonymized. The user data is stored for a period of 26 months. Unser Anliegen im Sinne der DSGVO (berechtigtes Interesse) ist die Verbesserung unseres Angebotes und unseres Webauftritts. Da uns die Privatsphäre unserer Nutzer wichtig ist, werden die Nutzerdaten pseudonymisiert. Die Nutzerdaten werden für die Dauer von 26 Monaten aufbewahrt.


You have the possibility to subscribe to our newsletter via our website. To do so, we need your e-mail address and your declaration that you agree to receive the newsletter.

In order to provide you with targeted information, we also collect and process voluntarily provided information on areas of interest, birthday and postcode. Once you have registered for the newsletter, we will send you a confirmation e-mail with a link to confirm your registration. You can cancel your subscription to the newsletter at any time. Please send your cancellation to the following e-mail address: office@gentletent.com. We will then immediately delete your data in connection with the newsletter dispatch. Alternatively, you can unsubscribe automatically upon receipt of the newsletter via the corresponding link in the newsletter.

Your rights

In principle, you are entitled to the rights of information, correction, deletion, restriction, data transferability, revocation and objection. If you believe that the processing of your data violates data protection law or that your data protection rights have otherwise been violated in any way, you can complain to the supervisory authority. In Austria this is the data protection authority.

You can reach us through the following:

GentleTent GmbH/B-Turtle GmbH
Khleslplatz 8, 1120 Wien, Austria