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CANCELLATIONS & RETURNS

Consumer’s right of withdrawal for a contract for several goods which the consumer has ordered. This can be either within the framework of a single order and which are delivered separately, for a contract for the delivery of a product in several partial services, pieces or for a contract for the regular delivery of goods over a specified period of time.

Cancellation policy

A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity.

Right of withdrawal

You have the right to revoke this contract within fourteen days without specifying reasons (§ 11 para. 1 FAGG). This applies to all orders that are placed by distance selling, for instance by electronic means, in the web shop, by e-mail or by long-distance phone call and there has never been a physical presence of GentleTent employees at any time during the ordering process (§ 5a para. 2).

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the goods. In order to exercise your right of revocation, you must inform us, the GentleTent GmbH by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to revoke this contract. The sample revocation form shown on the GentleTent website can be used, but this is not absolutely necessary for revocation. In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period, even if the goods arrive at GentleTent in a reasonable, proportionate time after the expiry of the 14-day period.

The notice of withdrawal must be sent within 14 days from the date on which the customer or a third party nominated by the customer, other than the carrier, takes possession of the goods, either by post to

GentleTent GmbH
Khleslplatz 8
1120 Wien, Austria


Or by E-Mail to
support@gentletent.com bzw. office@gentletent.com

This right of withdrawal does not apply to custom-made products that were specially manufactured on the basis of special customer requests and for damaged goods or products that do not correspond to a possible return due to their nature. Likewise, all products that have been reduced in price or are being sold out are excluded from the right of withdrawal.

Likewise, the provisions of the right of withdrawal shall not apply to contracts concluded outside business premises and where the remuneration to be paid by the customer does not exceed the amount of EUR 50.00 (§ 1 para. 2 no. 1 FAGG).

In the event of a partial withdrawal, the corresponding fee paid will be refunded.

Consequences of revocation

If you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery charges (except for additional charges resulting from you choosing a delivery method other than the cheapest standard delivery we offer), immediately and no later than fourteen days from the date we receive notice of your revocation of this Agreement. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed with you; in no case will you be charged for this refund. We may refuse to make a refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us without delay and in any event within fourteen days at the latest from the date on which you notify us of the cancellation of this agreement. The time limit will be considered to have been complied with if you dispatch the goods before the expiry of the fourteen-day period. You shall bear the direct costs of returning the goods. You only have to pay for any loss of value of the goods if this loss of value is due to a handling of them which is not necessary for the examination of the nature, properties and functioning of the goods.

The goods must be properly packed for the use of the right of withdrawal and must not have been damaged. The withdrawal is effective when the declaration is received by GentleTent 14 days after taking possession of the delivery. The customer has to return the goods to GentleTent GmbH or hand them over to an employee of GentleTent GmbH immediately after expressing his or her right of withdrawal. However, the return must be made at the latest within 14 days from the day when the customer has informed GentleTent of the cancellation of the contract. The costs for the return are to be carried or refunded by the customer, in case GentleTent organizes the return for the customer. The customer has to bear the costs of the return also in case the delivery is free of charge.

If parts or goods are missing with the return or if these were damaged disproportionately by inappropriate use, then the customer has to pay GentleTent a compensation for the decrease of the market value of the commodity. The refund of the paid amount is usually made by transfer to the account of the buyer. Under no circumstances will the customer be charged for refunds of this kind. If the buyer and the owner of the goods are two different persons, the buyer will usually be refunded the amount paid. The account holder must ensure that his account details are correct and complete. The repayment is to occur as soon as possible, but only from the time when the returned goods have arrived at GentleTent.

Exclusion or premature expiration of the right of withdrawal

The right of revocation does not exist for the delivery of goods which are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

The right of revocation expires prematurely in the case of contracts for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery and for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature.

Sample cancellation form

If you want to cancel the contract, please fill out this form and send it back.

Download: Muster-Widerrufsformular

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