Consumer’s right of withdrawal for a contract for several goods which the consumer has ordered within the framework of a single order and which are delivered separately or for a contract for the delivery of a product in several partial services or pieces or for a contract for the regular delivery of goods over a specified period of time.


The consumer is any natural person who completes a legal transaction for purposes which are largely not attributable to their commercial or independent professional activity.


You have the right to revoke this agreement within fourteen days without giving any reasons (§ 11 para. 1 FAGG). This applies to all orders that are made at distance, i.e. exclusively electronically, in the webshop, via e-mail or via long-distance calls and at no time in the ordering process, there has been a physical presence of employees of GentleTent (§ 5a (2)).

The period of withdrawal shall be fourteen days from the date on which you or a third party designated by you, who is not the carrier, has or has taken possession of the goods. In order to exercise your right of withdrawal, you must inform us, GentleTent GmbH, by means of a clear declaration (e.g. a letter sent by mail, fax or e-mail) about your decision to revoke this contract. The sample withdrawal form shown on the GentleTent website can be used, but this is not necessarily required for withdrawal. In order to maintain the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the end of the withdrawal period, even if the goods arrive at GentleTent at an appropriate, proportionate time after the end of the 14-day period.

The declaration of resignation shall be sent either by post to the customer or a third party designated by the customer, which is not the carrier, within 14 days from appropriation.

GentleTent GmbH
Murlingengasse 44/1a
1120 Wien, Austria

or by e-mail to

kundenservice@gentletent.com or office@gentletent.com

to be addressed.

This right of withdrawal does not apply to custom-made products which have been specially manufactured on the basis of special customer requests and for damaged goods or items which, due to their nature, do not correspond to a possible return shipment. In the same way, all products that are reduced or sold in the sale are exempt from the right of withdrawal.

Likewise, the provisions of the right of withdrawal do not apply to contracts concluded outside of business premises and where the payment to be paid by the customer does not exceed the amount of EUR 50.00 (§ 1 para. 2 z 1 FAGG).

In the event of partial withdrawal, the corresponding remuneration will be refunded.

Consequences of revocation

If you revoke this agreement, we will provide you with all the payments we have received from you, including the delivery costs (except for the additional costs arising from the fact that you provide a different type of delivery than the one offered by us, the cheapest Standard delivery), immediately and at the latest within fourteen days from the date on which the notice of cancellation of this contract has been received by us. For this repayment, we use the same means of payment that you used in the original transaction, unless you have expressly agreed otherwise; In no case will you be charged for this redemption. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier date. You must return or hand over the goods to us immediately and in any case no later than within fourteen days from the date on which you inform us of the withdrawal of this contract. The time limit is respected if you send the goods before the expiry of the period of fourteen days.
They bear the direct costs of returning the goods.
They only have to pay for any loss of value of the goods if this loss of value is due to a handling of them which is not necessary for the examination of the nature, properties and functioning of the goods.

The goods must be properly packaged for the use of the right of withdrawal and must not have been damaged. The withdrawal is effective if the declaration arrives 14 days from the appropriation of delivery at GentleTent. The customer has to return the goods to GentleTent GmbH, Murlingengasse 44/1a, 1120 Wien, Austria or to an employee of GentleTent GmbH immediately after his right of withdrawal. However, the return must be made within 14 days from the date on which the customer has informed GentleTent of the withdrawal of the contract. The costs for the return are to be borne or replaced by the customer if GentleTent organizes the return of the goods for the customer. The customer shall also bear the costs of the return if the delivery is made free of charge.

If parts or goods are missing or are disproportionately damaged by improper use, the customer shall pay GentleTent compensation for the reduction in the value of the goods. The refund of the paid amount is usually made by bank transfer to the buyer’s account. In no case will the customer be charged for such repayment. If the buyer and the owner of the goods are two different persons, the amount will normally be reimbursed to the buyer. The account holder must ensure that his account information is correct and complete. The repayment has to take place immediate, but only from the time when the return goods have arrived at GentleTent.

Sample Withdrawal Form

If you wish to revoke the contract, please fill out this form and send it back.

Download: Withdrawal form

Exclusion or premature termination of the right of withdrawal

The right of withdrawal does not exist for contracts
For the supply of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;

The right of withdrawal expires prematurely for contracts
For the supply of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their sealing has been removed after delivery;
For the delivery of goods, if they were inseparably mixed with other goods after delivery due to their nature;