Data Protection

The protection of your personal data is of particular concern to us. We therefore process your data exclusively on the basis of the legal regulations (DSGVO, TKG 2003). In this privacy information we inform you about the most important aspects of data processing within the scope of our website.

Contact Us

If you contact us via the form on the website or by e-mail, your data will be stored for the purpose of processing the request and in case of connection questions six months with us. We do not pass on this data without your consent.

Note: Contact Form

Because of a high spam volume through our contact form, we were forced to install a different Captcha feature. A captcha is an abbreviation and stands for “Completely Automated Public Turing Test to Tell Computers and Humans Apart”. This feature makes it possible to distinguish a human from a computer. In doing so, we opted for the reCaptcha Version 2 provided to Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Irland. Data is transferred to the non-European third country, the USA. Use of the Tool is subject to the Google Terms of Service:, Opt-Out:



We would like to point out that for the purpose of simplifying the purchase process and for subsequent contract processing, the webshop operator in the context of cookies stores the IP data of the connection holder, as well as name, address and credit card number, e-mail address, Buyer’s order and phone number.

In addition, the following data are also stored with us for the purpose of contract processing: order. The data provided by you is required for the performance of the contract or for the implementation of pre-contractual measures. Without this data, we cannot complete the contract with you. Data is not transmitted to third parties, with the exception of the transfer of the credit card data to the banking institutions/payment service providers for the purpose of debiting the purchase price, to the transport company that we are responsible/ Shipping company to deliver the goods and our tax advisors to fulfill our tax obligations.

After the purchase process has been canceled, the data stored with us will be deleted. In the event of a contract conclusion, all data from the contractual relationship will be stored until the expiration of the tax retention period (7 years). The data name, address, purchased goods and date of purchase are also stored until the end of the product liability (10 years). The data processing takes place on the basis of the legal provisions of § 96 ABS 3 tkg as well as the art 6 ABS 1 lit a (consent) and/or lit B (necessary for the performance of the contract) of the DSGVO.



Our website uses so-called cookies. These are small text files that are stored on your device with the help of the browser. They do not cause any damage.
We use cookies to make our offer user-friendly. Some cookies remain stored on your device until you delete them. They allow us to recognize your browser the next time you visit.
If you do not wish to do so, you can set up your browser so that it informs you about the setting of cookies and allows you to do so only in individual cases.
Disabling cookies may limit the functionality of our website.


Web Analytics

Our website uses web analytics service features of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Irland. Data is transferred to the non-European third country, the USA.

Cookies are used to enable an analysis of the use of the website by your users. The generated information is transferred to the server of the provider and stored there.
You can prevent this by setting up your browser so that no cookies are stored.
We have concluded a corresponding contract for order data processing with the provider.
The use of IP addresses is based on the legal basis of “legitimate interest”. Your IP address will be recorded, but immediately by deleting the last 8 bit pseudonymisiert. This means that only a rough localization is possible.

The relationship with the Web analytics provider is based on an adequacy decision of the European Commission, in the case of the USA, the “Privacy shield”. Google is certified under the Privacy Shield Agreement and provides a guarantee to comply with European Data protection Law (

The data processing takes place on the basis of the legal provisions of § 96 ABS 3 tkg as well as the art 6 ABS 1 lit a consent and/or legitimate interest of the DSGVO.

Our concern in the sense of DSGVO (legitimate interest) is the improvement of our offer and our website. Since the privacy of our users is important to us, the user data is Pseudonymisiert. The user data will be kept for a period of 26 months.



You can subscribe to our newsletter via our website. For this we need your e-mail address and your statement that you agree with the subscription to the newsletter.

In order to provide you with information in a targeted manner, we also collect and process voluntarily provided information on areas of interest, birthday and postal code. Once you have signed up for the newsletter, we will send you a confirmation email with a link to confirm your registration.
You can cancel the subscription to the newsletter at any time. Please send your cancellation to the following email address: We will then immediately delete your data in connection with the sending of newsletters. Alternatively, you can sign up automatically when you receive the newsletter via the corresponding link in the newsletter.


Your rights

You are in principle entitled to information, rectification, deletion, restriction, data transferability, revocation and opposition. If you believe that the processing of your data violates the Data protection law or your privacy claims have otherwise been violated in such a way, you can complain to the supervisory authority. In Austria, this is the data protection authority.


You can reach us at the following contact details:

GentleTent/b-Turtle GmbH
Murlingengasse 44/1a, 1120 Wien, Austria
+ 436643941078


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